General terms and conditions
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1. COMPANY DESCRIPTION
Coach Olaf focuses on coaching, workshops and training within the field of personal and professional awareness, development, change and growth.
Coach Olaf is registered with the Chamber of Commerce under number: 94320896
2. DEFINITIONS
Contractor is Coach Olaf (Olaf Scheffers).
Client is the (legal) person who uses the services offered by Coach Olaf.
Services:
All activities for which an order has been placed and/or arise from it and are directly related to the order in the broadest sense of the word. The starting points here are that the coach acts with integrity in accordance with the ICF code of conduct and that the interests of the client are central.
Offer:
Any proposal for services to private individuals and companies.
Agreement:
Any agreement that is made between the client and the contractor as a result of an offer regarding the services to be provided by the contractor for the benefit of the client.​
3. APPLICABILITY OF THESE TERMS AND CONDITIONS
These general terms and conditions apply to all offers and agreements in which the contractor offers or provides services in the context of his profession. Deviations from these general terms and conditions are only valid if they have been agreed in writing between the client and the contractor. These general terms and conditions also apply to additional orders and follow-up orders from the client.
4. OFFER AND AGREEMENT
An offer is valid for a maximum of 14 days, unless expressly stated otherwise.
Acceptance of the offer after the stated term has no binding conditions for the contractor.
Every agreement between the client and the contractor is concluded by mutual agreement. The contractor confirms agreements to the client by e-mail, via text message or WhatsApp. If desired, the contractor will make a written copy that the client returns signed before the start of the assignment or confirms by e-mail. In the case of 'open registrations', approval takes place by signing the registration or application form intended for that purpose. Verbal agreements apply when they have been confirmed by e-mail or WhatsApp.
5. EXECUTION OF THE AGREEMENT
The contractor will execute the agreement to the best of its knowledge and ability. The contractor has an obligation to make an effort with regard to the execution of the agreement and can therefore not be held liable on the basis of an obligation to achieve results.
If and to the extent that proper execution of the agreement requires this, the contractor has the right to have certain work carried out by third parties. The client ensures that all data that the contractor indicates are necessary or that the client should reasonably understand are necessary for the execution of the agreement are provided to the contractor in a timely manner. If the data required for the execution of the agreement are not provided to the contractor in a timely manner, the contractor has the right to suspend the execution of the agreement and/or charge the additional costs resulting from the delay to the client at the usual rates.
6. CONFIDENTIALITY
Both parties are obliged to maintain confidentiality of everything that is discussed during or in the context of the coaching sessions and training courses. In the event of termination of an agreement, for whatever reason, the aforementioned confidentiality obligations remain in force. The duty of confidentiality may be deviated from if clear agreements have been made about it, with mutual consent.
In the event of imminent danger to both the client and the contractor or society, the contractor has the right to break the confidentiality and to inform the competent and designated authorities.
In the event that the law or a competent authority requests disclosure of data that falls under confidentiality and confidential information, and the contractor cannot invoke the right to refuse to testify, the contractor is obliged to comply with this request without being liable for damages or compensation.
By confirming the agreement and these general terms and conditions, the client gives permission to use name and address details and telephone number for recording in the client file of the contractor for administrative purposes and the e-mail address for communication expressions.​
7. INTELLECTUAL PROPERTY
All documents provided by the contractor, such as workbooks, assignments, e-books, informative PDFs, recordings, etc., are exclusively intended for use by the client and may not be reproduced, made public, or brought to the attention of third parties without the prior consent of the contractor. If permission has been given for the contractor, the relevant documents may be shared with clear reference to the source. It is not permitted under any circumstances to sell material from the contractor to third parties.
8. DURATION AND TERMINATION OF THE AGREEMENT
The duration of the coaching trajectory as set out in the agreement between the client and the contractor can be terminated or extended by both parties at any time by mutual consent.
The agreement ends automatically with immediate effect:
– at the end of any agreed duration of the assignment;
– by termination of the contractor;
– by mutual consent; – by bankruptcy or suspension of payment of the client
Termination of the agreement is separate from the financial obligation that must be fulfilled.
The agreement signed by the client remains in force with the understanding that the services to be provided by the contractor must have been taken within one year after the agreement. If this period is exceeded, no refund will be made for services not taken
9. PAYMENT TERMS
Payment must be made within 14 days of the invoice date, in the manner specified by the contractor and in the currency in which the invoice was issued. After 14 days have elapsed after the invoice date, the client will be in default. In the event of liquidation, bankruptcy or suspension of payment of the client, the claims of the contractor and the obligations of the client towards the contractor will be immediately due and payable.
In the event of late payment or failure to pay, the client will be in default and the contractor reserves the right to immediately cease the performance of the agreement. The client will also owe statutory interest on the outstanding amount from that moment on. If the contractor hands over the claim for collection, the client is also obliged to pay the judicial and extrajudicial costs associated with this collection.
In the event of any objections to the invoice, the client must notify the contractor of this in writing within two weeks of receiving the invoice.​
10. CANCELLATION CONDITIONS
The client has the right to cancel participation in, or the assignment for coaching, training or workshop.
This can be done in writing or by e-mail. In the event of cancellation of a coaching trajectory, coaching session, training or workshop and related activities within 5 working days before the start thereof, the client is obliged to pay 100% of the agreed amount. In the event of cancellation longer than 5 working days but within 1 month, the client is obliged to pay 50% of the agreed amount. In the event that the client or the participant designated by the client terminates participation prematurely after the start of the coaching, workshop or training or otherwise does not participate, the client is not entitled to a refund.
The contractor has the right to refuse a client and to cancel coaching, training or workshops, without stating reasons. The contractor confirms the cancellation or refusal by e-mail and in that case refunds 100% of the amount paid by the client up to that point, thereby terminating the agreement without further obligations or claims on either side.​
11. RESCHEDULE OF APPOINTMENTS
Appointments can be rescheduled in time, by telephone or by e-mail. If the client cancels or requests a rescheduling within 24 hours of the appointment, costs will be charged for the reserved time. The client is obliged to pay for these. Appointments that are cancelled or rescheduled before this time will not be charged.
If the client fails to show up for a scheduled meeting, the costs for the meeting will be charged and the client is obliged to pay for these.
The contractor has the right to reschedule or cancel appointments if it cannot properly execute the agreement.
12. LIABILITY
The liability for damage for the contractor is limited to the additional costs that the client must incur because someone else has to complete the unfinished assignment. However, the contractor is never liable for delays in the execution of the agreed services. Any liability for business damage is also expressly excluded. The contractor is not liable for direct or indirect damage suffered by the client as a result of actions or decisions taken as a result of or during a coaching trajectory, training or consultancy assignment. The client remains responsible at all times for all choices made.
13. COMPLAINTS PROCEDURE
If the client or participant submits a complaint, he will receive a response as soon as possible and within reason. The contractor will of course make every effort to resolve the problem together with the client. If this is not possible, an independent third party will be called in. This third party can be a mediator to be chosen jointly. The decision of the third party is then binding. Complaints are registered and kept for three years. In the event of disputes, Dutch law applies to all agreements and legal acts between the client and the contractor.